FAQs
Copyright
All our products are 100% royalty free, so you are welcome to use them in any songs, even if you decide to monetize them!
However, you are not allowed to resell sounds from our packs as your own.
Software Requirements
All our products are compatible any DAW.
For our Serum presets, the newest version of Serum works for all of them. If you are using an older version of Serum and would like to use our products without updating, please contact us here with your Serum version and the product you'd like to buy to find out if the version you are using is compatible.
We render all sounds from preset packs into high quality lossless .wav audio form too, so even if you don't have the plugins, you can still use the sounds!
Downloading Products
Upon purchasing, you will receive an email confirmation, along with another email containing the product contents for you to download.
Please allow up to 3 minutes for the product contents email. If you do not receive it, contact us here with your order number and we'll sort you out.
Opening Files
Our products come as a .ZIP file. If you are unable to extract the files, simply use a program such as 7zip or WinRar to do so.
Refunds
Due to the digital nature of our products, we generally do not offer refunds. However, if you experience a technical issue with a product, please contact our support team for assistance. We're only satisfied if you are.
Payment Options
We accept bank card, PayPal, Apple Pay, and other conventional payment options.
Rest assured, we are not able to view your confidential payment details as payments are processed safely through Shopify's payment system. Only your method of payment and billing address is viewable to us.
I Need More Help!
You can contact us at info@simmersound.com directly, or via our contact page.
We are happy to quickly assist you with any questions you may have. Please also be as detailed as possible in your request.